At Raboshini, we prioritize our customers’ satisfaction and aim to provide high-quality products and excellent service. However, we understand that there may be occasions when a refund is necessary. This document outlines our refund policy to ensure a clear and fair process for all parties involved. Please read the following information carefully.

1. Refund Eligibility

Refunds are available for products that meet the following criteria:

– The product must be returned within the specified return period.

– The product must be received and evaluated by our returns department team.

– The product must be in its original condition and packaging, with all tags and labels intact.

2. Return Period

To qualify for a refund, customers must file a return request within 7 days of the delivery date. Products returned after this period will not be eligible for a refund.

3. Evaluation of Returned Products

Once we receive your returned product, our returns department team will conduct a thorough evaluation to ensure that it meets the eligibility criteria. This evaluation is essential to maintaining the quality and integrity of our inventory. The product must be:

– In its original condition.

– In its original packaging, with all tags and labels attached.

– Unused, unworn, and unwashed.

– Free from any signs of wear, damage, or alteration.

4. Non-Eligible Products

Due to hygiene and safety reasons, certain products are not eligible for refunds under any circumstances. These include:

– Clothing and Underwear, swimwear, jewelry, foodstuff, beverage, Shots, Caps and Wigs, Shoes and Socks, Perfumes and Fragrances, Hair Trimmers and Beauty Sets.

– All Wearable materials

– All digital books such as PDF, Microsoft Word Document cannot be returned once payment has been made.

– All personalised items, such as items that require us to put your name, label, logo or your preferred image on it cannot be returned, for example Printed Key Holders, Wrist Bands etc.

– Items damaged by you, electrical surges or works properly according to our description but you misinterpreted the use of the item.

– All items repaired, damaged or modified by you.

5. Refund Process

5.1 Processing the Refund

Once your product has been evaluated and approved for a refund, the process will depend on the order’s original payment method:

– Visa and Mastercard:

Refunds for orders paid using Visa or Mastercard will be processed back to the original card used for the purchase. This process may take between 7 to 14 days.

– Direct Bank Transfers and ATM Deposits:

Refunds for orders paid using direct bank transfers or ATM deposits will be processed to the original bank account used for the payment. This process may also take between 7 to 14 days.

5.2 Notification of Refund

After your refund has been processed, you will receive a notification via email. This email will include details of the refund amount and the payment method used. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

6. Steps to Request a Refund

To request a refund, please follow these steps:

1. Contact Our Support Team:

Send an email to payments@raboshini.co.za with your order number, the product you wish to return, and the reason for the return.

2. Prepare the Product for Return:

Ensure that the product is in its original condition and packaging. Pack it securely to avoid damage during transit.

3. Return Shipping:

Our support team will provide you with a return shipping label and instructions on how to send the product back to us.

7. Return Shipping

7.1 Cost of Return Shipping

The cost of return shipping for eligible returns will be covered by Raboshini. Our support team will provide you with a return shipping label and instructions on how to send the product back to us.

7.2 Shipping Time Frame

Return shipping times may vary depending on your location. Once we receive the returned product, we will process the refund within 7 to 14 days.

8. Important Information

– Non-Eligible Products:

Please note that certain products, including clothing, underwear, shots, wigs, shoes, and wearable materials, are not eligible for refunds.

– Contact Information:

For any issues related to refunds or to inquire about the status of your refund, please send your email to payments@raboshini.co.za. Our support team is available to assist you and address any concerns you may have.

9. Customer Support

At Raboshini, we are committed to providing exceptional customer service. If you have any questions or need assistance with the refund process, please do not hesitate to contact our support team. We are here to help ensure a smooth and satisfactory experience.

Support Email: payments@raboshini.co.za

10. Amendments to This Policy

Raboshini reserves the right to amend this refund policy at any time. Any changes will be communicated through our website and will take effect immediately upon posting. We encourage our customers to review this policy regularly to stay informed about any updates.

We appreciate your understanding and cooperation in adhering to our refund policy. Thank you for choosing Raboshini for your shopping needs. We are committed to providing you with the best products and services.

Sincerely,

The Raboshini Team