1. General Exchange Policy
At Raboshini, we strive to offer the best products and services to our customers. However, we understand that there may be instances where you need to exchange a product. Our exchange policy is designed to be fair and straightforward to ensure customer satisfaction while maintaining the quality and integrity of our inventory.

1.1 Eligible Products for Exchange

Products eligible for exchange must meet the following criteria:

• The product must be in its original condition and packaging, with all tags and labels attached.
• The product must be unused, unworn, and unwashed.
• The product must not be listed under the exclusions mentioned in Section 1.2.
• If we delivered a wrong item.
• If your item is missing some parts.

1.2 Excluded Products

The following products are not eligible for exchange or refund under any circumstances:

• Clothing and Underwear, swimwear, jewelry, foodstuff, beverage, Shots, Caps and Wigs, Shoes and Socks, Perfumes and Fragrances, Hair Trimmers and Beauty Sets.
• All Wearable materials.
• All digital books such as PDF, Microsoft Word Document cannot be returned once payment has been made.
• All personalised items, such as items that require us to put your name, label, logo or your preferred image on it cannot be returned. 
• Items damaged by you, electrical surges or works properly according to our description but you misinterpreted the use of the item.
• All items repaired or modified by you.

2. Exchange Process
2.1 Filing an Exchange Request:

To initiate an exchange, you must file a request within 7 days of delivery. Requests filed after this period will not be accepted. To file an exchange request, please follow these steps:

1. Contact Our Support Team: Send an email to support@raboshini.co.za with your order number, the product you wish to exchange, and the reason for the exchange.
2. Prepare the Product for Return: Ensure that the product is in its original condition and packaging. Pack it securely to avoid damage during transit.
3. Return Shipping: Our support team will provide you with a return shipping label and instructions on how to send the product back to us.

2.2 Processing the Exchange

Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.1. The exchange process will take between 3 to 7 working days, excluding weekends. During this period, we will:

1. Inspect the returned product for compliance with our exchange policy.
2. Notify you of the approval or rejection of your exchange request.
3. If approved, process the exchange and ship the replacement product to you.

3. Conditions for Exchange
3.1 Time Frame

All exchange requests must be filed within 7 days of delivery. No product is eligible for exchange after this 7-day period. We encourage our customers to inspect their purchases promptly upon receipt to ensure any issues can be addressed within this timeframe.

3.2 Product Condition

Products returned for exchange must be in their original condition. This includes:

1. Original packaging with tags and labels intact.
2. The product must be unused, unworn, and unwashed.
3. No signs of wear or damage.

3.3 Exchange Approval

Exchanges will only be approved if the product meets all the conditions outlined in Sections 1.1 and 3.2. If the product does not meet these conditions, the exchange request will be denied, and the product will be returned to the customer.

4. Exclusions and Non-Returnable Items
Certain products are excluded from our exchange policy due to hygiene and safety reasons. These include, but are not limited to:

• Clothing and Underwear
• Shots, Caps and Wigs
• Shoes and Socks
• Perfumes and Fragrances
• Hair Trimmers and Beaty Sets
• All Wearable materials

We cannot process exchanges or refunds for these items under any circumstances.

5. Return Shipping
5.1 Cost of Return Shipping

The cost of return shipping for eligible exchanges will be covered by Raboshini. Our support team will provide you with a return shipping label and instructions on how to send the product back to us.

5.2 Shipping Time Frame

Return shipping times may vary depending on your location. Once we receive the returned product, we will process the exchange within 3 to 7 working days, excluding weekends.

6. Contact Information
If you have any questions or need assistance with the exchange process, please contact our support team. We are here to help and ensure your satisfaction with our products and services.

• Support Email: support@raboshini.co.za
• Support Link: https://www.raboshini.co.za/support 

7. Amendments to This Policy
Raboshini reserves the right to amend this Product Exchange Policy at any time. Any changes will be communicated through our website and will take effect immediately upon posting. We encourage our customers to review this policy regularly to stay informed about any updates.

We appreciate your understanding and cooperation in adhering to our Product Exchange Policy. Thank you for choosing Raboshini for your shopping needs. We are committed to providing you with the best products and services.

Sincerely,

The Raboshini Team